Politique de remboursement

At Collxall LLC, we take pride in providing high-quality products and ensuring order accuracy. Please review our return policy carefully before making a purchase.

All Sales Are Final

All purchases made through our website are final sale. We do not accept returns, exchanges, or cancellations once an order has been placed and fulfilled.

Damaged or Defective Items

We understand that issues can occasionally occur during shipping. If your item arrives damaged or defective, we will work with you to resolve the issue under the following conditions:

Reporting a Damaged Item

  • You must contact us within 24 hours of receiving your order.
  • Email us at collxall@gmail.com
  • Your email must include:
    • Your order number
    • A clear description of the issue
    • Photographic evidence of the damage (multiple angles recommended)

Failure to report damage within the 24-hour window may result in your claim being denied.

Review & Approval Process

  • Once your request is received, our team will review the submitted information.
  • If your claim is approved, we will:
    • Provide a prepaid return shipping label
    • Send detailed instructions for returning the item

Return Requirements

To qualify for a refund:

  • The item must be returned using the provided instructions
  • The product must match the original item shipped
  • The item will undergo inspection upon receipt to verify:
    • Authenticity
    • Condition
    • Accuracy of the reported issue

Refund Process For Damaged (If approved)

  • Once the returned item is received and approved after inspection, a refund will be issued to your original payment method.
  • Please allow 10–15 business days for the refund to process.
    • Note: Processing times may vary depending on your bank or credit card provider.

Deposit Down Policy (To hold an item)

A 25% deposit is required for any item once a purchase agreement has been reached between the buyer and seller. The deposit secures the item and removes it from public sale.

The buyer has seven (7) business days from the date the deposit is received to pay the remaining balance in full and take possession of the item, unless otherwise agreed to in writing.

If the buyer cancels the transaction, fails to complete payment within the specified timeframe, or otherwise backs out of the purchase for any reason, an amount equal to 10% of the final agreed sale price will be forfeited as a cancellation fee. Any deposit amount paid in excess of the forfeited amount will be refunded to the buyer.

The cancellation fee is intended to compensate COLLXALL for lost sales opportunities, administrative expenses, inventory holding costs, and market risk associated with reserving the item.

By submitting a deposit, the buyer acknowledges and agrees to these terms. COLLXALL reserves the right to relist or sell the item to another buyer if the purchase is not completed within the required timeframe.

Example: For a $1,000 agreed sale price, a buyer who backs out of the transaction would forfeit $100 (10% of the sale price), regardless of the deposit amount collected.

Important Notes

  • We do not accept returns for reasons such as:
    • Buyer’s remorse
    • Incorrect orders placed by the customer
    • Changes of mind
  • Any items sent back without prior approval will not be accepted.

Contact Us

For all inquiries regarding your order, please contact:

collxall@gmail.com