Refund policy

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At Collxall LLC, we take pride in providing high-quality products and ensuring order accuracy. Please review our return policy carefully before making a purchase.

All Sales Are Final

All purchases made through our website are final sale. We do not accept returns, exchanges, or cancellations once an order has been placed and fulfilled.

Damaged or Defective Items

We understand that issues can occasionally occur during shipping. If your item arrives damaged or defective, we will work with you to resolve the issue under the following conditions:

Reporting a Damaged Item

  • You must contact us within 24 hours of receiving your order.
  • Email us at collxall@gmail.com
  • Your email must include:
    • Your order number
    • A clear description of the issue
    • Photographic evidence of the damage (multiple angles recommended)

Failure to report damage within the 24-hour window may result in your claim being denied.

Review & Approval Process

  • Once your request is received, our team will review the submitted information.
  • If your claim is approved, we will:
    • Provide a prepaid return shipping label
    • Send detailed instructions for returning the item

Return Requirements

To qualify for a refund:

  • The item must be returned using the provided instructions
  • The product must match the original item shipped
  • The item will undergo inspection upon receipt to verify:
    • Authenticity
    • Condition
    • Accuracy of the reported issue

Refund Process

  • Once the returned item is received and approved after inspection, a refund will be issued to your original payment method.
  • Please allow 10–15 business days for the refund to process.
    • Note: Processing times may vary depending on your bank or credit card provider.

Important Notes

  • We do not accept returns for reasons such as:

    • Buyer’s remorse
    • Incorrect orders placed by the customer
    • Changes of mind

  • Any items sent back without prior approval will not be accepted.

Contact Us

For all inquiries regarding your order, please contact:

📧 collxall@gmail.com